As Director of Engineering Operations, Toni Gutierrez is responsible for the operational/technology strategy, Engineering Operation areas that support every Digital and Branch channel. Engineering Operations include: Product Operations, Operations Transformation, Operations Automation Administration Support, Risk & Control Operations, Payments Operations, Wealth Management Operations and Logistics. She reports directly to Jorge Ortiz, CIO.
Gutierrez promotes Client Experience, Lean Business Practices, Digital Support, and Quality through the 10 delivery centers worldwide and the almost 700 resources she is responsible for.
Gutierrez joined the BBVA family in April 2005 when the group acquired The Laredo National Bank. Toni’s banking career spans 37 years beginning March, 1980. During her tenure, she has served as a Programmer (Application and Systems), Information Systems & Technology Manager, Core Banking Technologies Director and CIO.
Gutierrez is a panelist on the “Women in STEM Roles” session.