Building Social Capital

We all have days when work feels overwhelming and we may not take the time to speak to a coworker in the parking lot or put away the mobile phone at the coffee machine. Yet, it is opportunities like these to engage with others, even on a surface level, that build social capital.
While some relationships with coworkers form naturally, others need time and attention to grow. It may feel awkward to strike up a conversation with someone who works in a different department or is much higher (or lower) in the hierarchy. Simply opening a conversation with a comment about the coffee, the weather, or the new landscaping outside is a good start. If time permits, ask what your coworker is working on today. We don’t have to have an agenda driving every conversation, we just need to take the time to build that social capital. Here are a few good reminders:
  1. Be energetic without being over-eager.

  2. Ask questions that genuinely interest you, and really listen to the answer.

  3. Attitude and emotions are contagious, so check yours before you engage.

  4. Stay optimistic. Even if your coworker is complaining, don’t add to their load. Be part of the solution.

CEO and entrepreneur Margaret Heffernan has an insightful and entertaining TED Talk on social capital that is well worth the watch. She explains that companies who encourage interaction between teams produce better results. At the end of the day, people need people and we never know what we can do for someone else or where that relationship could take us. Investing in social capital may be the very best thing we can do to make work meaningful.

Contributing writer Holly Moore

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